Frequently asked questions
Everything you need to know before starting your language journey
Whether you are looking to improve your French, prepare for an official examination, join a personalised programme or develop your language skills for professional purposes, you may have a few questions before getting started.
We have gathered the most frequently asked questions below. If you cannot find the information you are looking for, our team will be happy to speak with you directly.
Our programs
Who are MAISON PAPILLON programs for ?
Our programs are designed for learners with different profiles, objectives and levels of proficiency. Whether you are a beginner, an advanced learner, a student, a professional or an organisation, we can design an appropriate learning pathway based on your needs and objectives.
Do I need to know my level before starting ?
No but we offer a placement test to check your level before to start. We can assess your current level and identify your linguistic strengths and areas for improvement. This allows us to recommend the most appropriate programme and learning objectives.
Can programmes be adapted to my needs ?
Yes. Our programs can be fully or partially adapted according to your objectives, availability, level, professional context and learning needs. We can adjust the duration, frequency, content, activities and teaching methods accordingly.
Do you offer programs for companies and organisations ?
Yes. MAISON PAPILLON develops tailor-made language training programs for companies, institutions and organisations. We work with you to identify your needs and design a program aligned with your objectives, your teams and your organisational constraints.
What levels of French do you offer ?
We offer French language programs for different levels, from complete beginners to advanced learners (A1 to C2). Your level will be assessed before the program so that we can recommend the most appropriate learning pathway for you.
Learning & teaching
What teaching approach do you use ?
Our approach is based primarily on the communicative and action-oriented approaches. We consider language as a means of communication and action, and therefore place learners in meaningful situations that allow them to use the language actively and progressively develop their autonomy.
Who designs and delivers the programs ?
Our programs are developed within a pedagogical framework combining language teaching, language didactics, pedagogy and training engineering. We select the most appropriate approaches, resources and activities according to each learner's objectives and needs.
Are lessons available online or in person ?
For the main courses, lessons care delivered online. If you need a teacher for a cultural visit, tbe format can be discussed according to your needs and practical constraints.
How long does a program last ?
There is no single standard duration. The length of a program depends on your starting level, objectives, available time and expected outcomes. We can therefore design short-term programs as well as longer learning pathways.
Which platforms can we use for my online lessons ?
We generally recommend Microsoft Teams or Zoom for our online lessons, as they provide a reliable and comfortable learning environment.
However, if you would prefer to use another platform, simply let our team know. We can adapt to your preferred solution whenever possible.
Your comfort and learning experience come first.
I see opening hours on your website. Do the lessons take place during these hours ?
Not necessarily. Our lessons can take place at different times throughout the day, depending on your availability and location.
Whether you are based in France or abroad, we do our best to adapt to your time zone. If the time difference means that your only available time falls during the night in France, we can arrange for a teacher working within your time zone to deliver your lessons.
Your schedule, your location and your comfort come first. We believe that everything is possible when it comes to finding the right learning solution.
How many students are there in each class ?
Our courses are designed to accommodate different learning formats and needs. They can be delivered as individual lessons for one student, or in small groups with two or more participants, such as friends, couples or family members learning together.
For group courses, class sizes do not exceed 16 students. We believe that maintaining a reasonable group size is essential to ensure meaningful interaction, active participation and high-quality language learning.
Whatever the format, we aim to create a comfortable and engaging learning environment in which every learner has the opportunity to participate and make progress.
Can I change or reschedule a lesson ?
Yes. Lessons can be rescheduled provided that you notify our team at least 24 hours in advance.
In the event of illness or an accident, we may make an adjustment outside of this timeframe. Supporting documentation may be requested.
We understand that unexpected circumstances can arise, and we will always do our best to find a suitable solution.
What happens if I miss a lesson ?
If you are unable to attend a scheduled lesson, please inform our team as soon as possible.
Lessons cancelled or rescheduled at least 24 hours in advance can generally be rearranged, subject to availability.
If you miss a lesson without prior notice, the lesson may be considered completed and may not be eligible for a refund or rescheduling.
In the event of illness or an accident, please contact us as soon as possible. Supporting documentation may be requested, and we will do our best to find an appropriate solution.
Exams and certifications
Will my level be assessed before the program ?
An initial assessment will be organised to identify your current level and help us establish appropriate learning objectives.
Will I be assessed during the program ?
Yes. Progress can be monitored throughout the program through formative assessment, activities and other appropriate evaluation methods.
Is there a final exam ?
Depending on the program, a final exam can be organised to evaluate the knowledge and skills acquired during the learning pathway.
Do you prepare students for official French examinations ?
Yes. We offer preparation programs for official French examinations and certifications. We can also guide students who wish to register for an official examination centre, whether in France or abroad. Our team has extensive expertise in official language examinations, with qualified members serving as official examiners and jury members.
Will I receive a certificate at the end of my program ?
Depending on the program, a final exam may be organised. When applicable, an official certificate of completion or achievement can be issued and may be useful for various academic, professional or administrative purposes.
Getting started
How do I start a program with MAISON PAPILLON ?
The first step is simply to contact our team. We will discuss your objectives, needs and expectations and determine the most appropriate solution for you.
Can I speak with someone before registering ?
Of course. Our team is available to discuss your project with you and answer your questions. An initial consultation is offered free of charge.Please, do not hesitate to contact us.
Can I try a lesson before committing to a program ?
Yes. A 30-minutes trial lesson is proposed, allowing you to discover our teaching approach and experience the learning environment before making a decision.
Are there registration fees ?
Registration fees may apply depending on the program. These fees contribute to ensuring high-quality administrative and pedagogical support throughout your learning journey.
At certain times of the year, registration fees may be waived as part of special enrolment periods or promotional offers.
Stay connected and follow our latest updates to find out about upcoming opportunities.
Registration fee : 40€ (paid only once, even if you change programs)
This fee covers :
• The opening and administrative management of your student file
• Your pedagogical follow-up and support
• Program coordination
• Access to the necessary learning materials and resources
• Monitoring of your learning objectives and progress
Can my company or university cover the cost of my French courses ?
Yes. Your company or university may be able to cover the cost of your French language program.
Simply contact our team and let us know that you would like your organisation to finance your program. We will provide you with a quotation to be signed by the relevant organisation. Once the quotation has been approved, we can proceed with the necessary administrative arrangements and begin your program.
What payment methods do you accept ?
We currently accept payment by bank transfer, PayPal or Wise.
If you have any questions regarding payment or require specific arrangements for your organisation, please do not hesitate to contact our team.
Do you offer discounts ?
Yes. Discounts are automatically applied when you choose one of our course packages.
The discount depends on the package selected, allowing you to benefit from more advantageous rates when booking several lessons at once.
Tailor-made programs
Can you create a program specifically for my organisation ?
Yes. We can develop a tailor-made pedagogical program based on your organisation's objectives, the profiles of your learners, their language levels, their professional needs and your logistical constraints.
Our team includes a pedagogical engineer specialised in French as a Foreign Language (FLE) didactics, with experience designing language programs for leading higher education institutions in Paris.
How does a tailor-made program work ?
We follow a structured process, from the initial consultation and analysis of your needs to program design, implementation and evaluation. This allows us to ensure consistency between your organisation's objectives, learners' needs and the expected outcomes.
Can you work with several groups or teams at the same time ?
Yes. Tailor-made programs can be designed for individual learners, small groups or larger teams. The organisation and delivery can be adapted according to the number of participants and your operational requirements. Multiple teachers can be assigned upon request, depending on the size and specific requirements of your program.
Still have a question ?
If you cannot find the answer you are looking for, we would be delighted to speak with you.
Contact our team to discuss your project with an expert.
Your first consultation is free, and a 30-minute trial lesson can be proposed.